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Guest Services Agent
BIG SUR CA 93920
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-75586797

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Destination Hotels & Resorts

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  Job posted:   Sun Jul 30, 2017
  Distance to work:   ? miles
       
  8 Views, 0 Applications  
 
Guest Services Agent
22555BRPosition Title:Guest Services AgentJob Overview:The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for greeting guests, assisting with luggage, transporting guests on property and assisting in creating wonderful memories for all guests.Req ID:22555BRCity:Big SurEssential Functions:Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guestAnticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of dayPosted in the lobby when not out on a taskKeeps record of all arriving/departing and in-house guestsBe knowledgeable of all tours/groupsMaintains records for all VIPs, special requests, etc.Maintains an up to date working knowledge of all resort amenities as well as any special eventsProvides accurate directions and resort information for guestsUpsells other resort services and amenities to guestsMaintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculateArranges bell service for guestsSchedules travel arrangements for guestsAssists with luggage storage and retrievalOpens car doors for guestsValet parks carsMaintains knowledge of valet parking lot flowPerforms special deliveries or errands for guestsQualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!Experience. Previous experience passionately providing service to others. Excellent phone skills needed.People Person. The best part of serving others is creating experiences for them that go beyond the expected.Great communicator. Providing amazing experiences requires the ability to communicate to any guest, client or associate.A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.Job Type:Full Time Property:Ventana Inn & Spa Area of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you're an experienced traveler, we invite you to join our family.Property Introduction:Whether you come to explore, reconnect, or relax, the beauty and tranquility of our luxury hotel in Big Sur will ensure that you have a transformative experience. With weathered-cedar buildings, an on-site spa with Japanese hot baths, and daily California wine and cheese receptions, Ventana Inn & Spa is the epitome of rustic elegance combined with the natural beauty of Big Sur.State:CaliforniaType of Position:Hourly PositionBrand:Joie de Vivre Hotels

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