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Senior Service Account Manager - Sacramento, CA; Costa Mesa, CA;
COSTA MESA CA 92627
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview
  • We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals.
    And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.Primary Responsibilities: Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membershipProvide expertise and customer service support to members, customers, and / or providersIdentify and resolves operational problems using defined processes, expertise and judgmentInvestigate claim and / or customer service issues as identified and communicate resolution to customersResponsible for first-level response and resolution of escalated issues with external and internal customersResponsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membershipAnalyzes and investigatesProvides explanations and interpretations within area of expertise Required Qualifications: High School Diploma / GED (or higher)3+ years of experience in UHC operations with demonstrated expertise of IRIS, RXHD and iSet application and understanding of myuhcAbility to edit and create professional documents in Microsoft WordAbility to create and edit presentations in Microsoft PowerPointAbility to create and edit spreadsheets in Microsoft Excel Preferred Qualifications: 2+ years of supervisor experience in a call center environmentAbility to create documents in Microsoft Visio and Microsoft Project Soft Skills: Excellent oral, written and presentation skillsStrong analytical and problem solving skills Strong organizational skills and attention to detailExcellent customer service/ relationship building skills Proven ability to Manage/ Lead Projects OptumRx is an empowering place for people with the flexibility to help create change.

Job code: lhw-e0-90671445

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  14 Views, 0 Applications  
 
Senior Service Account Manager - Sacramento, CA; Costa Mesa, CA;
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true.
Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives.
No other business touches so many lives in such a positive way.
Innovation is part of the

job description.
And passion for improving the lives of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact.
Let's talk about smart, motivated teams.
Let's talk about more effective and affordable healthcare solutions.
This is caring.
This is great chemistry.
This is the way to make a difference.
We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Keywords: SAM, Service aAccount Manager; SME; Subject Matter Expert; UHG; UnitedHealth 1e56ccda-e5a8-4295-b060-2bc6beb29181
*Senior Service Account Manager - Sacramento, CA; Costa Mesa, CA; Phoenix, AZ; Orlando, FL; or Overland Park, KS*
*California-Costa Mesa*
*769146*

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